Zed Alarm
Delivery & returns
Free UK delivery. Dispatched in 1–2 working days. 14 days to change your mind.
Delivery
- Delivery is free to any UK address.
- We dispatch within 1–2 working days and email you when your tag is on its way.
- We only deliver in the UK for now.
If your tag hasn’t arrived 7 working days after we’ve dispatched it, email hello@zedalarm.com and we’ll sort it out.
Changed your mind?
- Email hello@zedalarm.com within 14 days of your tag arriving, with your order number.
- Send the tag back within 14 days of telling us. We’ll reply with the return address.
- We refund you within 14 days of getting it back, to the card you paid with.
Return postage is paid by you, unless the tag is faulty or we sent the wrong thing. Please keep proof of postage.
Returning part of a multi-buy
We refund what you paid minus the price of what you keep. For example, keep 1 tag from a 2-tag order (£44.50) and you get £19.50 back (£44.50 − £25).
Faulty or damaged?
Email hello@zedalarm.com with your order number and a photo. We’ll send a replacement or give you a full refund, and we pay the return postage. This doesn’t affect your legal rights.
Phone doesn’t work with Zed?
Zed needs an iPhone 11 or newer on iOS 26, or an Android phone with NFC on Android 8.0 or above. If yours doesn’t work, send the tag back within 14 days as above for a refund.