Zed Alarm
Terms
These terms cover buying a Zed tag from this website and using the Zed Alarm app. Please read them before you order.
Who we are
Zed Alarm is a trading name of Preco Group Ltd, a company registered in England & Wales (company number 17184789). Our registered address is 82a James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE. You can reach us at hello@zedalarm.com.
What Zed is
Zed is an alarm app and an NFC tag. Once your alarm rings, it only stops when you get out of bed and tap your phone on the tag. The app is free and has no subscription. The tag is a one-off purchase.
Ordering
| 1 tag | £25 |
| 2 tags Save 11% | £44.50 |
| 3 tags Save 20% | £60 |
- Prices are in pounds and include any VAT that applies. UK delivery is free.
- You can order up to 3 tags at a time.
- We only deliver to UK addresses.
- Payment is taken by Stripe when you order. We never see your card details.
- Your order is accepted when we email you to confirm it. If we can’t fulfil an order, we’ll tell you and refund you in full.
Your phone
Zed works with an iPhone 11 or newer on iOS 26 or above, or an Android phone with NFC on Android 8.0 or above. We ask you to check this before you pay. If it turns out your phone doesn’t work with Zed, you can still send the tag back (see Cancelling).
Delivery
We dispatch orders within 1–2 working days. Delivery times are estimates, not guarantees. The tag is your responsibility once it’s delivered. More on our Delivery & returns page.
Changing your mind
You have 14 days from the day your tag arrives to cancel, for any reason. Tell us by email, then send the tag back within 14 days of telling us. We’ll refund you within 14 days of getting it back (or of you showing us proof of postage). Unless the tag is faulty, you pay the cost of sending it back. If a returned tag has been damaged by more handling than you’d need to try it out, we may reduce the refund.
If you return part of a multi-buy, we refund what you paid minus the price of what you keep. For example, keep 1 tag from a 2-tag order (£44.50) and you get £19.50 back.
Faulty or damaged tags
If your tag is faulty, damaged or not as described, email us. You have rights under the Consumer Rights Act 2015, including a full refund if you tell us within 30 days, or a repair or replacement after that. We pay the return postage for faulty tags. Nothing in these terms affects your legal rights.
Waking up
Zed is built to ring through silent mode and Do Not Disturb. It still depends on your phone: it can’t ring if your phone is off or out of battery, or if your phone’s settings or a software update stop alarms from working. Keep your phone charged and test your alarm.
We can’t promise Zed will wake you up. Please don’t rely on it alone for anything where missing an alarm could cause harm, such as taking medication.
The app
You can use the Zed Alarm app for your own personal use. Please don’t misuse it, try to break it, copy it or resell it. We may change, add or remove features over time. The app and tag are provided “as is”: we work hard to keep them reliable, but we can’t promise the app will always be available or free of errors.
The Zed name, logo, design and software belong to us.
Liability
We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or not taking reasonable care. We’re not responsible for loss that wasn’t foreseeable, or for things outside our control, like your phone’s battery, settings or software stopping an alarm.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law.
Governing law
These terms are governed by the laws of England & Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
Changes
We may update these terms from time to time. The terms that apply to your order are the ones on this page when you placed it.
Contact
Questions? Email hello@zedalarm.com.